Frequently Asked Questions

FAQ

Frequently Asked Questions

Everything guests ask before booking – beach distance, payment, cancellation, check-in and more. Something missing? Ask us on WhatsApp.

How close are the apartments to Tamarindo Beach?

The property is about a 5-minute walk to Tamarindo Beach and town, on the La Colina hillside just above the bay.

Is Ocean Vista Tamarindo a hotel?

No. These are self-catering apartments with full kitchens, not a hotel with restaurant, reception or daily housekeeping. You get more space and privacy, and our host team is one WhatsApp message away.

How do I book direct, and how do I pay?

Message us on WhatsApp (+506 8622 1150) with your dates and preferred apartment. We confirm availability on the same live calendar our Airbnb listings use, then send you payment instructions to lock in the reservation. Direct bookings are paid in advance so we can hold the apartment, block the calendars and schedule cleaning. PayPal is our preferred method. We can also accept SINPE or bank transfer. Card payments are available only when booking through platforms such as Airbnb. We do not accept cash payments at the property.

What is the cancellation policy?

Strict: full refund if you cancel at least 7 days before check-in. No refunds for cancellations within 7 days of check-in. The same policy applies whether you book direct or on Airbnb.

What are check-in and check-out times?

Check-in is 3:00 PM to 6:00 PM and checkout is before 12:00 PM. Check-in is self-service with a lockbox: we send your personal code by WhatsApp about 24 hours before arrival, and the host is available on WhatsApp if anything comes up. Need an earlier or later time? Ask us – we accommodate when the calendar allows.

Can you help with airport transfer from Liberia or San Jose?

Yes. If you need a driver from Liberia Airport (LIR) or from San Jose/SJO to Ocean Vista Tamarindo, ask us before your arrival and we can help coordinate a transfer contact. Airport transfer is an extra service with an additional cost, paid separately from the apartment stay. We can also send clear driving directions if you are renting a car.

Is the property safe?

Yes. Ocean Vista is a gated complex in La Colina, a quiet residential hillside above Tamarindo, with secure on-site parking and smoke detectors in the apartments.

Do the apartments have air conditioning and hot water?

Yes – every apartment has air conditioning, hot water, a full kitchen and fiber-optic WiFi.

Do the apartments have full kitchens?

Yes. Each apartment is designed for guests who want to shop, store food and cook during the stay.

Can I work remotely from the apartments?

Yes. Every apartment includes fiber-optic WiFi and a private workspace, and the hillside is quiet during the day. Several of our longer stays have been remote workers.

Is parking available?

Yes. Secure on-site parking inside the gated complex is included.

Is there a minimum stay?

The standard minimum stay is 2 nights.

How many guests fit? What about children and pets?

Capacity varies by apartment and is shown on each apartment page (most units sleep 2 guests). Ocean Vista is designed as an adults-only stay: no babies, no young children and no pets. A rare exception for an older child may be considered only by direct approval before booking.

Do you offer monthly or long-stay discounts?

Ask us on WhatsApp – for stays of a month or more we can quote a long-stay rate. Direct bookings always avoid platform fees and can save up to 15%. For stays of 28 nights or more, ask us for a custom monthly rate; the discount can improve for longer stays, especially by trimester.

Why book direct instead of on Airbnb?

Booking direct saves you up to 15% because there are no platform service fees, and you talk directly to the host on WhatsApp from the first message. Availability comes from the same synced calendar as our Airbnb listings, and the cancellation policy is the same. Apartment 41 is book-direct only.

Will I really see monkeys?

Very likely. The complex sits in the treetops of the La Colina hillside, and howler monkeys and tropical birds pass through regularly – it is the thing guests mention most in reviews.